EXPERIENCE
UNIVERSITY OF DELAWARE | Library Museums and Press Newark, DE
Library Services Coordinator II 11/2022 - Present
Lead and manage day-to-day operations of the Student Multimedia Design Center (SMDC), a dynamic hub for multimedia production, technical support, and digital content creation. Drive strategic initiatives to enhance user engagement, foster leadership development, and streamline operational processes. Supervise and mentor staff while implementing training programs that align with organizational goals.
- Operations Management: Spearheaded daily operations, assessing service needs and implementing policies to improve workflow and user satisfaction. Direct multimedia equipment maintenance and ensure optimal resource allocation.
- Program Development: Oversee the Multimedia Growth and Leadership Initiative, a strategic program designed to enhance student success through mentorship, skill development, and leadership opportunities. Align program activities with the Library's strategic goals.
- Content Strategy: Manage multimedia content for the Multimedia Tips and Tricks website, ensuring brand consistency and alignment with institutional objectives. Create and oversee engaging graphics, videos, and promotional materials using Adobe Creative Suite.
- Training and Development: Develop and deliver comprehensive training programs for full-time staff, student employees, and miscellaneous wage workers. Focus on multimedia equipment operations, customer service excellence, and point-of-use training to enhance skillsets and performance.
- Cross-Department Collaboration: Partner with university departments and stakeholders to align initiatives, foster teamwork, and enhance operational efficiency.
ACCOMPLISHMENTS
- Implemented the Rose, Bud, Thorn framework during 1:1 meetings with direct reports to open lines of communication, fostering a supportive and collaborative work environment.
- Guided staff through the merging of two units, ensuring a smooth transition by addressing challenges, aligning goals, and maintaining team morale.
- Streamlined equipment maintenance processes by redistributing responsibilities among staff, significantly reducing downtime and improving service quality.
UNIVERSITY OF DELAWARE | Library Museums and Press Newark, DE
Technology Support Specialist II 4/2020 - 11/2022
Supervised and supported staff during a work-from-home transition, facilitating mentorship and coaching sessions to ensure productivity and morale during unprecedented times. Streamlined workflows to enhance operational efficiency, aligned staff efforts with organizational goals, and addressed challenges to maintain high service quality and engagement.
- Remote Supervision and Mentorship: Facilitated regular one-on-one virtual meetings with staff to provide mentorship, address concerns, and celebrate successes. Ensured team alignment with tasks, offering coaching to resolve challenges and maintain productivity in a remote work environment.
- Training and Development: Designed and implemented training programs to improve employee proficiency in multimedia equipment operations, customer service, and technical troubleshooting. Developed refresher materials to support ongoing learning.
- Program Coordination: Revitalized the SMDC multimedia blog by developing a cohesive content strategy focused on brand consistency and user engagement. Directed staff in creating digital promotional content that enhanced the SMDC’s visibility.
- Project Management: Oversaw multimedia project assignments, providing constructive feedback to ensure deliverables met technical and creative standards. Supported staff in developing interactive resources to improve user support.
- Technical Support: Delivered point-of-use guidance for staff and library users, troubleshooting multimedia equipment and software to optimize resource utilization.
ACCOMPLISHMENTS
- Revitalized the SMDC multimedia blog by introducing a digital content strategy aligned with institutional goals, enhancing user engagement, and establishing the blog as a resource for multimedia tips and insights.
- Conceptualized and oversaw the development of an interactive tracking map to manage software and equipment updates, enhancing staff communication and operational efficiency.
- Facilitated team cohesion and productivity during the COVID-19 work-from-home transition by providing mentorship, addressing challenges, and ensuring alignment with organizational objectives.
UNIVERSITY OF DELAWARE | Library Museums and Press Newark, DE
Technology Support Specialist I 11/2008 - 4/2020
Supervised and supported student employees, fostering professional growth through mentorship, training, and constructive feedback. Designed and implemented diverse training programs to enhance employee skill sets and support high-quality service delivery.
- Student Supervision: Managed recruitment, training, and evaluation of student employees, providing ongoing guidance to promote professional development.
- Training and Development: Delivered targeted training using workshops, group sessions, and interactive materials to ensure employee readiness and effectiveness.
- Program Coordination: Oversaw student contributions to the SMDC multimedia blog, guiding content creation to align with organizational goals.
- Technical Support: Assisted library users with multimedia equipment, software applications, and troubleshooting, staying up-to-date with emerging technologies to ensure quality user experiences.
- Workflow Optimization: Streamlined student training processes to improve service efficiency and support consistent delivery of resources.
ACCOMPLISHMENTS
- Streamlined the student training process, reducing it from months to a four-week comprehensive program that incorporated hands-on student projects, improving knowledge retention and productivity while addressing ongoing performance issues.
- Mentored and guided student employees, fostering leadership development and professional growth, which contributed to career readiness and institutional continuity.